In the app (quickest)
- Open FitMatchr and sign in.
- On your home screen, scroll to the bottom and tap Delete my account.
- Read what will be deleted and what we keep, then type DELETE to confirm.
If you have an upcoming confirmed shift, or your studio has upcoming bookings, unpaid fees or other team members, the app will tell you what to sort out first.
By email
Email contact@fitmatchr.com from the details linked to your account with the subject "Delete my account". We'll confirm your identity and complete your request.
What is deleted
- Your login, profile details and photo.
- Instructors: qualification and first aid/CPR documents, teaching videos, bank, superannuation, ABN, Tax File Number and emergency contact details, availability and applications.
- Your messages are replaced with "[Message deleted]" and your written review comments are removed.
- Studios: your studio's name, contact and billing email, saved card and subscription (cancelled).
What we keep, and why
- Billing and tax records, such as invoices and placement fees, generally for up to 7 years, with your name removed.
- Booking history, star ratings and dispute records, with your name removed, so other users' records stay accurate.
- Details a studio already received when it booked you (for example, to pay you) are now that studio's records.
See our Privacy Policy for more about how we handle personal information.